I casually drove by Heritage Ford and spotted the vehicle I had been wanting! You know, usually you are hounded as soon as you pull up to a dealership so I was a little hesitant to even pull in ...but not at Heritage Ford. Dennis came out and asked if we wanted to take a look. He was the most laid back "salesman" that I've ever met. He was low pressure. He knew that I really didn't want to take on a car payment again and was understanding of that, validating my feelings. He didn't make me feel like a "new car" was what I needed. No one minded that I was dragging my kids in and out of the vehicles trying to see what the best fit was. But something just felt right about it! So, I talked back and forth the next day with the manager and decided I wanted it. They were giving me exactly what I wanted for my trade and brought the price down to what I wanted to pay for the vehicle...all over the phone! I wasn't in there for 2 hours wrestling around with prices. When I got off work, I zoomed in there with my 4 kids, signed the papers, and drove the vehicle away in about 30 minutes. It was the easiest car buying opportunity EVER!
Jason hooked me right up with the car I wanted. He is very easy to talk to and I would recommend any of my friends to visit him at Heritage Ford!
Thank you again for all your help on selling my Step-Dad's Car to your dealership. All the folks we met there were so friendly, you have a dealership that will appeal to your existing customers and future customers.
You certainly are a example of great customer service and Heritage Ford should be proud to have you on their team. Thanks again.
I LOVE your Heritage Ford service department. They are always quick, professional and treat me very well. I love that your staff never treats me like I am clueless about cars and maintenance just because I'm female. I always feel welcomed by Jacob and the staff. It's always nice when you can go to a service department and be remembered by name.!!
KUDOS to your staff for wonderful customer service!
Thank you for making my car buying experience so easy!
I've been going to Heritage Ford for a few years now and I can't imagine going anywhere else!
I always have a great experience at Heritage Ford! The team there gives me excellent customer service every time!